Privacy Policy

Privacy Policy

1. Introduction

Novelle Hotels and Resorts, registered under Novelles Ltd (hereafter referred to as "Novelle," "we," "us," or "our"), values the privacy of our customers and is committed to protecting their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us by users of our website, guests at our properties, and individuals interacting with us through other channels.

2. Information We Collect

We collect various types of personal information to provide and improve our services. This information may include:

• Contact details (e.g., name, address, email address, phone number)
• Payment information (e.g., credit card details)
• Booking and reservation details
• Preferences and interests
• Feedback and reviews
• Communication history

We may collect this information directly from individuals, through our website, reservation systems, communication channels, and third-party partners.

3. Use of Information

We may use the collected information for the following purposes:

• To process bookings and reservations
• To personalize the guest experience
• To improve our products and services
• To communicate with guests and respond to inquiries
• To manage accounts and provide customer support
• To send promotional materials and offers (with consent)
• To comply with legal obligations

4. Disclosure of Information

We may disclose personal information to third parties in the following circumstances:

• To service providers and business partners involved in delivering our services
• To comply with legal requirements or protect our rights
• In connection with a merger, acquisition, or sale of assets

We take reasonable steps to ensure that third parties handle personal information in accordance with applicable laws and industry standards.

5. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Individuals have certain rights regarding their personal information, including the right to access, correct, or delete information, as well as the right to object to or restrict certain processing activities. To exercise these rights or raise concerns about our handling of personal information, please contact us using the details provided below.

7. Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage users to review this page regularly for any updates. The date of the last update will be indicated at the top of the page.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Novelle Hotels and Resorts Novelles Ltd 86-90 Paul Street London EC2A 4NE

Email: hello@novellehotels.com